The boards will become the central body to deal with complaints that schools cannot resolve and will replace the current system, which the government says is confusing for parents. In the consultation document, A New Way Of Handling Parents' Complaints About School Issues, launched last week, the government says action is needed as parents and schools can "find themselves deadlocked and unable to communicate, sometimes for months or even years". It adds that the secretary of state's role is "severely limited" in its ability to deal...